Managing Subscription

Your SweetRep subscription is managed through Shopify's billing system, so any charge appears on your Shopify invoice.

Changing your plan

Go to Settings → Plan & Billing, or visit the Pricing page.
Choose your plan — Free ($0), Standard ($13.99/month or $134.99/year), or Pro ($34.99/month or $334.99/year).
For a paid plan, you'll be sent to a Shopify-hosted plan page inside your Shopify admin, where you confirm the plan and choose monthly or yearly billing.
After you approve the charge in Shopify, the new plan is active.

Upgrades take effect immediately and you're charged the new rate. Downgrading from Pro to Standard takes effect at the end of your current billing period.

Note

There is no free trial. A paid plan is charged from the moment you approve it in Shopify. See Plans & Pricing for what each tier includes.

Cancelling your subscription

Go to Settings → Plan & Billing.
Click Cancel subscription.
Confirm the cancellation.

After cancelling:

Your Shopify subscription is cancelled and your account moves to the Free plan.
Ambassadors beyond the Free plan limit of 10 will remain in your account but won't receive new discount codes.
Existing commissions and payouts are not affected.

Note

Cancelling does not delete your data. You can re-subscribe at any time and your ambassadors, campaigns, and history will still be there.

Frozen accounts

If a Shopify payment fails, your subscription may enter a frozen state. When frozen:

Your ambassador program continues to work (orders are still tracked).
Some features may be limited.
You'll see a banner prompting you to update your payment method in Shopify.

Once the payment issue is resolved, your account returns to active status automatically.

Warning

If your account remains frozen for an extended period, Shopify may cancel the subscription. Update your payment method as soon as possible.